We will notify you immediately to process a refund if for any reason your order cannot be fulfilled.
Please allow 1-3 business days for in stock orders to be processed and shipped. Free shipping is available on all orders $100 and above. Susan Tulu Designs is not responsible for any duties and/or taxes on international shipments. Susan Tulu Designs is not liable for any lost or damaged package.
Due to the nature of the handmade items, all sales are final. However, if an item ships damaged please email firstname.lastname@example.org within 5 business days of receipt.
Care & Handling
Items are handmade and delicate. Handle with care and love. Store in their box while not in use to keep from harm. If items are received damaged, please email email@example.com within 5 business days of receipt. If items are damaged due to normal wear within 3 months of purchase, we will gladly repair them free of charge. If damage occurs after 3 months of receipt OR is due to negligence, earring can be repaired for a fee. Buyer is responsible for shipping charges on all repairs.
Wholesale is available. Please contact firstname.lastname@example.org for more information.